Frequently Asked Questions

BitCryptoOption is a Crypto-Forex trading company, specializing in providing profitable Crypto-Forex investment solutions. Our Forex traders and financial analysts work to invest your money in the foreign exchange markets, maximizing profits every step of the way.

Bitcoin is a crytocurrency and worldwide payment system, it is an innovative payment network. You can find more info about Bitcoins on Bitcoin Wikipedia page.

There are many companies that offer Bitcoin wallets on the internet but the most popular ones are Blockchain and Coinbase.

BitCryptoOption offers customer support services 24 hours a day, 7 days a week via phone, and email. Our contact details are displayed on this site. Our team is always happy to assist in answering your questions or concerns.

Yes. BitCryptoOption works with clients from across the globe! Our investors hail from the U.S., across Europe, Asia, Australia, Africa and beyond. As long as we have clients who need our help, we're happy to assist by delivering profitable investment solutions.

Simply click on Forget password to reset your password. You can also email our customer support to request assistance with resetting your password.

BitCryptoOption only accepts Bitcoin as means of deposit. Simply Log into your account, click on deposit, select your preferred package and pay the appropriate amount into the bitcoin wallet. Your account will be funded as soon as we receive confirmation from the payment system.

Sure, provided that each account is associated with a legitimate email address and accurate personal information. There are no restrictions on the number of accounts an individual may maintain. You may use the same IP address to register multiple accounts for different family members, for instance.

Yes, you must register an account before you can invest with BitCryptoOption. Your account is used to keep track of your investment details. Once logged into your account, you can view your account balance, make a deposit or withdrawal, update your profile and personal details, change your password, view investment info and lots more.

For security reasons, identification of the person is required for all withdrawals, regardless of the withdrawal amount.
For account without bonus: trader has to reach a 100% turnover from deposited amount, to claim for for withdrawal.
For account with bonus: trader has to reach 300% turnover from deposited amount, to claim for deposited amount and profit withdrawal.
The minimum amount allowed for withdrawal is $50.

Simply log in and visit your dashboard. There, you can update and change your password, payment account details and other personal info.

Margin call is account state when all your open trades will be automatically closed.
Margin call is triggered by 5% margin level (5% from free funds + opened positions margin).
For instance, you have $1000 on your balance and you open several positions.
In case your total floating profit/loss will reach -$950 (5% from free funds + opened positions margin), margin call will be triggered.

To trade binary options, simply fund your account and login into the platform. You will see binary options trading by default.

To start trading, choose CALL or PUT options depending on your forecast.

To start trading CFD, fund your account and login into the platform. On the top you'll be able to choose CFD trading tab and start trading CFD.

You can choose BUY or SELL options, depending on your market forecasts.

It's not permitted to trade CFD, if total account loss is exceeding total amount of deposits on the account.

When trading CFD, if balance drops to the level of bonus, an automatic closing of all open trades takes place - Margin call.

Example: You deposited $1000 and got bonus of $1000. If the loss in your account equals to $1000, bonus is automatically withdrawn and open trades are closed.

You can move option expiry time on next period (to current expiry time will be added one period).
Following conditions should be complied:

1. Opened position should be out of the money (not in profit).
2. Using rollover your investment amount will be increased on 30%. You need to have enough funds on balance.
3. Till option expiry time remaining >1/4 from chosen period.

You can close opened position before option expiry time.
Following conditions should be complied:

1. Option position should be in the money (in profit).
2. From the option open time passed at least >1/4 from chosen period.
3. Payout for the option will be calculated by next formula:

Payout before expiry = planned payout * past period coefficient - discount

Past period coefficient - ratio between time from start time till option action time
Discount - 10% from investment amount
If payout before expiry time get negative, then it's deducted from option investment amount.

BitCryptoOption uses SSL (Secure Socket Layer) technology to encrypt your transactions and keep your personal information as secure as possible. This automated technology is used by major banks and other financial companies who have information on the web. Most browsers support SSL encryption, however, if for any reason your browser is not able to support the technology, you will receive an instant notification. You can verify whether web page is SSL compliant by checking the address. It should start with "https://..." - the "s" stands for "secure".